Terms & Conditions
About Us Specified by discerning clients the world over, Bromleighs products may be found in various heritage renovations as well as prestigious new establishments.
Our commitment to manufacturing and supplying only the best continues with our collections of hand finished plates and quality British-made inserts.
All our ranges are designed for ease of fitting to standard wiring. All Bromleighs fittings are designed to meet current standards and are subject to detailed inspection throughout production. Bromleighs are world-renowned for their electrical accessories.
Oak products - All our Oak products are carefully selected, hand finished and stained. However we cannot guarantee that colour matches will be consistent between previous orders and singular orders where more than one item has been ordered. Any slight colour variation is due to the fact that the Oak is a natural product with varying degrees of grain structure. Any existing product that you are matching with new product may have aged and darkened with time.
Profile Antique Brass, Forged Copper and Forged Pewter - Variations in the appearance of these items are to be expected due to the hand finished antique process.
Bromleighs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Unit 50E/F Severnbridge Industrial Estate, Caldicot, South Wales NP26 5PW, UK
Phone: +44 (0) 1208 79490
Fax: +44 (0) 1208 77116
We have a small shop located at the above address. As we are predominantly a mail-order company, please telephone first to check opening times and stock availability, or if you require directions.
Bromleighs - Anything less is a compromise.
Making A Purchase We have endeavoured to make it as easy as possible to make a purchase. Simply browse through our catalogue and add any items you may wish to buy to your shopping cart. After you have completed your selection, click on 'checkout' and you will be asked for a few details to enable us to fulfil your order.
We accept credit card payment, from both Visa and Mastercard. If you are shopping from outside the United Kingdom, your credit card company will convert the transaction to your local currency. You may provide your credit card details via phone, fax, ordinary mail, or over the internet. We do not invoice for any item until it is ready to ship, including back orders, but we will send you a confirmation of receipt of your order when we receive it. It is inevitable that occasional mistakes may be made in pricing, or in the case of back orders unforeseen price increases or lack of availability may occur. In the event of price variations for order confirmation, we will always contact you before invoicing to ensure the revised price is acceptable.
Shipping And Handling Shipping charges are £5.00 for orders below £60.00, and £10.00 thereafter for delivery within the U.K. For deliveries outside the U.K., please e-mail us, we will be happy to help.
Credit Card Security When an order is placed via our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All our products carry a 7-day guarantee. In the event that you are not satisfied with any of our products, you may return that product, as long as it is in unused condition and in its original packaging, for a refund. We do not refund the original carriage charge. Cost of return carriage is also the responsibility of the purchaser.
Restocking fee - We reserve the right to charge a 25% restocking fee for any goods returned to us after the 7 day guarantee period.
Customers who proceed with orders on opinion from a third party must be aware that Bromleighs Ltd cannot accept responsibility for any incorrect orders and liability rests with that opinion. We reserve the right to waiver the 7-day guarantee in these circumstances and any instances will be reviewed on an individual basis.
Whilst every effort is made to ensure the longevity of the product, Bromleighs Ltd will not accept responsibility where the product has been installed in adverse positional, physical, or atmospheric conditions, including and not limited to sea air or industrial pollution. This also applies to newly finished properties where wall coverings have not fully cured. Bromleighs Ltd advise professional opinion should be sought where conditions may not be suited, liability resting with that opinion.
Faulty goods: All products are guaranteed. In the event of a product becoming faulty within 12 months of purchase, we offer to replace all faulty items; however the return of faulty items, and the re-installation of replacement items is the responsibility and liability of the purchaser.
We have a 6 month return policy of non-faulty goods and thereafter it is upon our decision whether we are to accept any items back for refund.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can fax us on +44 (0) 1208 77116 or write to us at: Unit 50E/F Severnbridge Industrial Estate, Caldicot, South Wales NP26 5PW, UK
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Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm